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Postage and Packing Details

The Postage cost of your order is seen as a running total in your shopping basket, because of the differing weights and sizes of items we have tried to be as fair as possible with the postage costs within the constraints of the system.                                                                      For larger, heavier items the system works perfectly, but for smaller lighter items, the postage charges may not represent the actual cost of the postage. IN THESE INSTANCES........ANY POSTAGE OVERPAYMENT ON LIGHTER, SMALLER ITEMS WILL BE REFUNDED.

Because certain items can be flat packed into padded envelopes, the cost of these items to post will be cheaper than items that cannot be flat packed. This is entirely to do with Royal Mail`s sizing system for LETTERS and SMALL PACKETS.

Orders are usually posted within 72hrs of receiving payment ( depending on the day of order ). Delivery time after an item is posted to a UK address is usually around 2-5 working days, delivery time to EUROPE around 1 to 2 weeks and to the REST OF THE WORLD 1 to 3 weeks. Please remember we paint your teams to order, so larger orders may take a little more time to dispatch.

Also please note we can not offer a guaranteed delivery time with Standard mail both UK and overseas or Signed For mail both UK and overseas. The above delivery times that we quote are given as a guide only.

All orders are sent in new strong postal boxes and jiffy bags and we have an excellent reputation for sending orders quickly, efficiently and safely. It is important to us that your order arrives in A1 condition.

We feel it is important that your order arrives with you in the same A1 condition that it leaves Santiago Table Soccer, therefore all orders are sent very securely packaged.

Products should arrive in perfect condition. If there is a problem with your order either email or phone us within 7 days of receiving your order and we will endevour to correct any problems. If this is not possible then return the goods to us and we will give a refund. Please note: please do not send goods back in an envelope or in a jiffy bag as products can easily get damaged when posted and we can not give refunds if items are not sent back in the same condition they were sent out. Also we do not refund postage on returned goods.

If your order is lost in transit and no insurance was taken out by the customer when the order was placed then Santiago Table Soccer can not accept responsibilty for lost parcels. However we will advise you on how best to make a claim with Royal Mail for a missing parcel. Please help us so we can help you by insuring your parcel. We charge 95p to insure your parcel sent within the UK and £5.15 for overseas parcels. We feel this is a small price to pay for piece of mind. Please note we have proof of posting for RECORDED DELIVERY, NEXT DAY DELIVERY and INTERNATIONAL SIGNED FOR parcels. We also get proof of posting slips for 1st and 2nd CLASS UK mail, and STANDARD AIRMAIL.

All orders with a value of £50.00 or over will only be sent SIGNED FOR DELIVERY or INTERNATIONAL SIGNED FOR, the cost of this service is added automatically when your shopping basket reaches the £50.00 threshold. 

If an order is lost in transit and insurance was taken out by the customer Santiago Table Soccer will cover the cost of all lost parcels and the order will be resent once Santiago Table Soccer have made a successful claim with Royal Mail. Therefore we strongly advise that insurance is taken out with all orders for your piece of mind.

If an order is damaged in transit then it is the responsibilty of the customer to make a claim with Royal Mail. This is because Royal Mail may require evidence of the damaged caused.

Royal Mail will not consider a parcel lost until 3 weeks from the date it was posted. Only after this time will they accept any claim for a lost parcel. Once a claim is made it usually takes around 3 weeks to sort out a claim for parcels missing with the UK and up to 3 months for parcels missing overseas. We have to follow the guidelines set down by Royal Mail. However it is very rare that parcels go missing, Santiago Table Soccer send out lots of orders every week and we may have around 1 or 2 orders per year that go missing and never turn up, it is very rare

Mark Parker T/A Santiago Table Soccer. Site created by Cornershop Marketing. © All rights reserved.